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Accidental Counsellor


Lifeline has collaborated with Healthy Heads in Trucks & Sheds to tailor Accidental Counsellor training to support workers in transport, warehousing and logistics. This evidence informed training includes transport specific scenarios and uses Lifeline’s Recognise, Respond and Refer model.

What you will learn

After completing the course, participants will be able to:

  • Apply the principles of recognise, respond and refer to someone who is experiencing an emotional crisis
  • Demonstrate key communication skills
  • Apply strategies for de-escalating anger
  • Define the importance of self-care

This training is designed for:

Accidental Counsellor is aimed at people who manage or contribute to the health and wellbeing of people in thetransport, warehousing or logistics sector. Including

  • Team Leaders/Managers
  • Health and Safety Advisors

Training delivery options

A two-part (blended) learning course comprising:

  1. eLearning module (1 hour)
  2. Facilitated session (3.5 hours) – interactive face-to-face classroom, or virtual classroom

Format: This course can be delivered in virtual or face to face formats.

Participant numbers: 20 per group

Training delivered by: Lifeline Workplace Training

Course details

26 June 2024

Price: Free
Location: Online

*This course is now at capacity, click below to join the waiting list and be kept up to date with future dates for this course.

27 August 2024

Price: Free
Location: Wodonga, VIC

16 September 2024

Price: Free
Location: Toowoomba, QLD

For further information contact Health Heads:
[email protected]